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Keep a farm that is scheduled for deletion, or ask to restore a deleted farm

How to do it

  1. Sign in to the farm before the date in the email saying the farm has not been used for a long time. The deletion is then cancelled automatically, and you do not need to do anything else.
  2. Write to us through «Contact support» before the date in the email if the farm is scheduled for deletion for another reason and you disagree with it or have already fixed the problem.
  3. Sign in with your previous username and password if the farm has already been deleted. The sign-in screen shows when and by whom it was deleted and until what date it can still be restored.
  4. Tap «Write to us» and ask us to restore the farm.

When it is available

  • Deletion emails are sent to the farm owner's email address.
  • A farm counts as unused if none of its members has signed in to it or changed anything in it for 3 months in a row. Viewing without signing in again does not count as use.

Important

  • A farm is deleted no earlier than 30 days after the notice email.
  • In exceptional cases - when the law or a competent authority requires it, for unlawful activity or a serious risk - a farm is deleted without prior notice.
  • The accounts of all the farm's members are deleted together with the farm. A member who signs in sees that the farm was deleted and by whom; the reason for our decision is told only to the owner.
  • If the law forbids telling the reason for the deletion, the sign-in screen does not show it.
  • You can ask us to restore a deleted farm within 30 days after the deletion. After that its copy is deleted, and the farm can no longer be restored.
  • Deleting a farm by its owner - «Delete farm».
  • When and how we delete farms - Terms of Use, sections 13-15.