Work out why signing in through an external account fails

How to do it

1. Read which external account exactly is named in the message.
2. Check that the email address in that account is confirmed and available to the app.
3. If the sign-in was started long ago - start again: an external sign-in has a short lifetime.

When it is available

• This is about signing in through an external account, not with a username and password.

Important

• The farm recognises a member by the email address. If the external account holds a different address, the app treats it as a different person.

If you see a message

• «This email belongs to another account. Sign in the way it was created, or contact the farm owner» - the address is already tied to another account. Sign in the way it was created.
• «Sign-in with … is unavailable» - signing in through this external account is switched off right now. Sign in with a username and password.
• «Could not verify the … sign-in» - the external service did not confirm the sign-in. Try again.
• «The email in the … account is not verified» - the email address in the external account is not confirmed. Confirm it there and try again.
• «No access to the external account email» - the external account did not hand over the email address. Without the address the farm cannot recognise the member.
• «The … sign-in session has expired, please sign in again» - the sign-in took too long and was cancelled. Start again.