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Work out why signing up or changing the password fails

How to do it

  1. Read the text of the message: it names the reason, not a general refusal.
  2. Correct what is named and try again.
  3. If the message speaks about a waiting time or a number of attempts - wait and try later instead of asking for new emails one after another.

When it is available

  • This section is about signing in and recovering access - the screens before you enter the farm.

Important

  • The app deliberately does not say which of the sign-in fields is wrong: that protects the account, it is not vagueness.

If you see a message

  • «Sign-up is currently unavailable» - self sign-up is closed right now. Ask a farm administrator to add you as a member.
  • «Username is already taken» - this username is already taken. Pick another one.
  • «Failed to create the user» - the account could not be created. This is a failure on our side - write to support.
  • «Password must be at least … characters long» - the password is shorter than allowed. The message names the minimum length.
  • «Password is too weak - avoid common words, sequences and repetitions» - the password is too predictable: a common word, characters in a row or repeats. Add unrelated words.
  • «Current password is incorrect» - the current password is wrong. It is asked for so that the password cannot be used by someone who simply walked up to an unlocked device.
  • «Request not found or the code is incorrect» - the recovery request was not found or the code does not fit it. Ask for recovery again.
  • «The "I am not a robot" check did not pass. Please try again» - the «I am not a robot» check did not pass. Do it again.
  • «The "I am not a robot" check is unavailable right now. Please try later» - the checking service is temporarily unavailable. Try later.